Technical Solution Consultant

Location: Singapore (Hybrid), with Expected Overseas Travel

At Groundup.ai, we empower workplaces to become AI-driven–making cognitive maintenance and operational excellence accessible to all. Our mission is to help clients integrate AI seamlessly into their workflows to reduce downtime, improve performance, and create real-world impact.

We partner with fast-growing companies across manufacturing, aerospace, logistics, and maritime. We are looking for a driven, customer-obsessed Technical Solution Consultant to architect, validate, and demonstrate Groundup.ai solutions for enterprise and government customers. You will act as a strategic advisor, ensuring technical feasibility, reliability, and business value in all proposals.

You’ll work across discovery, solution design, technical documentation, PoC configuration, and post-sales transition–acting as the technical anchor for all customer engagements. You’ll help drive operational excellence and enhance reliability programs, working closely with global engineers, product experts, and decision-makers.

Key Responsibilities

Solution Design

• Translate customer challenges into clear, actionable requirements and design innovative solutions
• Analyse operational requirements and translate them into robust architectural and technical designs
• Architect full-stack IoT/ICT solutions, spanning hardware, networks, cloud, integrations, dashboards, and AI models
• Create solution blueprints, system design documents, and integration diagrams for each opportunity
• Validate designs with Engineering and Delivery teams to ensure scalability, performance, and security
• Ensure designed solutions meet regulatory, cybersecurity, and compliance standards (ISO, CTM, etc.)

Customer Discovery & Technical Advisory

• Serve as a primary technical and strategic advisor to customers and internal sales teams
• Lead technical discovery meetings with enterprise clients, government agencies, and channel partners
• Proactively engage and lead workshops with client engineering and IT teams to understand existing systems, data pipelines, and maintenance processes
• Advise customers on optimal solution pathways using internal products and third-party technologies
• Deliver product demonstrations, technical walkthroughs, and solution workshops
• Configure PoCs and pilot environments, showcasing real-world capability and customer-specific value
• Conduct technical demonstrations and lead the Proof of Value (POV) phase for rapid validation

Tender & Proposal Ownership

• Produce high-quality technical proposals, solution blueprints, and tender documentation
• Translate complex technical details into clear value propositions for procurement, engineering, and C-suite stakeholders
• Create reusable templates for future tenders to improve efficiency and consistency

Deployment & Implementation

• Oversee technical deployment from pilot to full-scale rollout, ensuring intended performance metrics are met
• Guide the technical direction of projects to meet customer expectations and best practices
• Collaborate with IoT Engineers to guide sensor installation, data ingestion, API integration, and model deployment
• Establish and document deployment best practices, including security, data governance, and scalability requirements
• Serve as the primary technical authority on-site, resolving architecture-level challenges during deployment

Cross-Functional Enablement

• Act as the bridge between engineering and sales, translating customer requirements into clear product feature requests
• Mentor and enable IoT Engineers and regional partners on architecture standards, integration frameworks, and deployment SOPs
• Work closely with Product, Engineering, Delivery, and Business Development teams to evolve platform architecture and shape opportunities

Customer Success & Expansion

• Help customers navigate digital transformation and quantify the cost of inaction vs. implementation
• Provide technical insights to Customer Success to articulate business value
• Support Customer Success Managers in identifying opportunities for product expansion or deeper integration
• Function as a trusted technical advisor for strategic customers, guiding their predictive-to-cognitive maintenance journey
• Work with sales and customer success teams to ensure seamless value delivery and maximize market opportunities

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Requirements

• At least 5 years of experience in a Technical Pre-Sales or Solution Architect role in an ICT or IoT environment
• Excellent communication and relationship-building skills with a business-driven mindset
• Strong technical experience in IoT/ICT systems, networking, cloud services, and system integration
• Ability to communicate complex technical concepts to engineers and business leaders
• Excellent documentation, solution architecture, and presentation skills
• Travel regularly across APAC and the Middle East for customer engagements
• Experience collaborating across BD, Engineering, Delivery, and Customer Success teams
• Ability to excel in a fast-paced environment, learning rapidly and independently
• Problem-solving mindset with a proactive approach to continuous improvement
• Strong organizational and time management skills
• Bachelor’s degree in Business, Engineering, Automation, Industrial Technology, or related field

Bonus Requirements

• Experience with Industrial IoT Ecosystems
• Hands-on experience in architecting or deploying IoT, predictive maintenance, or industrial digitalization solutions
• Experience with condition monitoring or vibration analysis
• Familiarity with MQTT, OPC-UA, Modbus, BACnet, CANbus, or industrial gateways
• Experience deploying IoT sensors, edge devices, or industrial controllers in real environments
• Expertise in real-time monitoring and automation controls
• Proficiency in data integration and analysis (MTBF, MTTR, MTTA)
• Knowledge of mechanical and electrical systems relevant to our products
• Experience within manufacturing environments and driving operational excellence

Predictive Maintenance / Condition Monitoring

• Professional experience with Predictive Maintenance and Condition Monitoring solutions
• Understanding of vibration analysis, ultrasound, thermal monitoring, or related domains
• Experience mapping asset failure patterns to technical solutions

AI/ML Knowledge

• Familiarity with AI/ML concepts and ability to explain business value of AI outputs to non-technical customers
• Understanding of predictive models (regression, anomaly detection, supervised vs unsupervised learning)

Cloud, DevOps & Architecture Knowledge

• Ability to read or draft architecture diagrams using Draw.io, LucidChart, or Visio
• Hands-on knowledge with AWS, Azure, or GCP IoT services
• Basic familiarity with CI/CD, Docker, or Kubernetes

System Integration Experience

• Experience integrating 3rd-party tools (SCADA, MES, ERP, CMMS, API-based services)
• Familiarity with REST APIs, Webhooks, or similar technologies

Regional Exposure

• Experience working with industrial customers in APAC or the Middle East
• Ability to navigate cultural communication nuances in enterprise environments
• Strong “trusted advisor” presence during customer discussions
• Proven experience presenting to C-suite stakeholders

Certifications

• AWS/Azure/GCP Cloud Practitioner or Solutions Architect Associate
• Cisco CCNA/CCNP
• Certified IoT Specialist (any reputable provider)
• PMP or Agile/Scrum certifications (useful for project coordination, not required)
• VCAT-II Vibration Analyst Certification by Mobius Institute, or equivalent

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